India’s BPO and customer support industry continues to grow rapidly, creating thousands of employment opportunities across metro cities and emerging business hubs. With increasing demand for customer service, technical support, and telecalling roles, call centre jobs in India are now available in large numbers. Currently, 3000+ call centre vacancies are open for freshers and experienced candidates.
Call centre jobs offer stable income, flexible shifts, skill development, and long-term career growth in the BPO and customer service sector.
Overview of Call Centre Jobs in India
Call centre jobs involve handling customer inquiries, providing support, managing outbound and inbound calls, and resolving service-related issues. Opportunities are available in domestic and international call centres, BPOs, IT-enabled services, and customer support companies.
Call centre careers are ideal for candidates who:
- Have good communication skills
- Are comfortable working in voice and non-voice processes
- Can work in rotational or night shifts
- Want entry-level jobs with training
- Seek fast career growth in the BPO industry
Available Call Centre Job Roles in India
BPO and customer support companies are hiring for the following positions:
- Customer Care Executive
- Call Centre Agent (Inbound / Outbound)
- Telecaller
- Voice Process Executive
- Non-Voice Process Executive
- Technical Support Executive
- Chat Support Executive
- Process Associate
- Team Leader
- Quality Analyst
Jobs are available in full-time, part-time, work-from-office, and hybrid formats.
Eligibility and Job Requirements
Most call centre jobs in India have simple eligibility criteria:
- Minimum age: 18 years
- Basic to good communication skills in English or regional languages
- 10th / 12th pass or graduates
- Basic computer knowledge
- Willingness to work in shifts (for international processes)
Training and process knowledge are provided by companies after selection.
Salary Structure for Call Centre Jobs in India
Call centre salaries depend on process type, language skills, experience, and shift timing. Night shift allowance and performance incentives can increase earnings.
| Job Role | Average Monthly Salary |
|---|---|
| Customer Care Executive | ₹18000 – ₹30000 |
| Telecaller | ₹15000 – ₹25000 |
| Voice Process Executive | ₹22000 – ₹40000 |
| Technical Support Executive | ₹30000 – ₹50000 |
| Team Leader | ₹45000 – ₹70000 |
Call Centre Career Salary Growth Chart
Entry Level Jobs | ████████ ₹18000 Experienced Agent | ███████████ ₹30000 Senior Executive | ███████████████ ₹45000 Management Roles | ███████████████████ ₹80000+
Major Cities Hiring for Call Centre Jobs in India
Call centre job vacancies are available across major IT and business hubs:
- Bengaluru
- Hyderabad
- Pune
- Gurgaon
- Noida
- Mumbai
- Chennai
- Kolkata
How to Apply for Call Centre Jobs in India
Candidates should apply through official and verified channels:
- BPO and company career websites
- Job portals and employment platforms
- Walk-in interviews at verified offices
- Licensed recruitment agencies
Never pay money for job offers and always verify company credentials.
Career Growth in Call Centre Jobs
Call centre jobs offer fast-track career progression:
- Customer Executive → Senior Executive
- Senior Executive → Team Leader
- Team Leader → Operations Manager
- Support Agent → Quality Analyst
Many BPO companies provide internal promotions, skill training, and leadership programs.
Why Choose Call Centre Jobs in India?
- 3000+ active vacancies across India
- Quick hiring and training for freshers
- Attractive salary with incentives
- Night shift and performance allowances
- Strong long-term career growth
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Conclusion
Call centre jobs in India provide excellent opportunities for freshers and experienced candidates looking for stable income and career growth. With 3000+ vacancies available across multiple cities, this is the right time to enter the fast-growing BPO and customer service industry.